A Commitment to Service
Keeps Our Traditions Strong
We have been putting our customers first for over 90 years. That philosophy makes Tennsmith one of the best, most dedicated service teams in the industry to assist you with all of your maintenance and service requirements. For more information, email info@tennsmith.com
Did You Know?
You can minimize down-time with instant, real-time support for Tennsmith products through our Konnect software. Konnect allows customers direct contact to our technical support and service team.
Machinery Installations & Training
Our factory trained technical experts will install your Tennsmith machine in the manner that best meets your schedule and requirements. We will also properly train your team on how to use your equipment safely and productively. In the event your operator staff changes we will bring your new operators up-to-speed quickly with the most current training on safe and efficient operation.
Unbeatable Service & Repair
We service everything we manufacture, so you can trust Tennsmith to keep you up-and-running. We support our customers with a wide range of replacement parts with most factory parts available immediately on our newer equipment. Even if your machine is older we are still able to manufacture parts for you.
Scheduled Maintenance
Scheduled maintenance enables customers to plan and schedule how many maintenance visits they’ll need over time. Schedule your maintenance monthly, quarterly – whenever it works for best your business to minimize disruption. You can even schedule the duration of the visit, this may include shop time, one-day visits, two-day visits – again, whatever works best for your business. Contact us to setup scheduled maintenance.
Folder Preventative Maintenance
Tennsmith offers two different preventative maintenance options for your powered folders. These packages are based upon either one or two visits to your facility per year by a certified service technician. During this visit, our technician will follow the checklist that is included in your package. Your visit can be scheduled in advance to coincide with a plant shut down; otherwise we will contact you to schedule the visit while we are in your area. Travel expenses will be added to the cost, so scheduling the visit in advance or while we are in your area will help minimize costs. Each package includes a different parts discount schedule that will be applied to all parts purchased during the one-year agreement.